NOT HAPPY? You Can Use Our Internal Disputes Resolution (“IDR”) Process

If you have a complaint about a product or any part of our service, please tell us so that we can try to fix it for you.

You can use our IDR process by filling in the complaints form below. We will consider your complaint and try to resolve it. If we cannot do anything to help you when you first contact us, we will review it as part of our IDR process.

If, at the end of the IDR process, we still cannot agree on resolution, you can contact the Insurance & Financial Services Ombudsman ("IFSO") Scheme.

The IFSO Scheme has been approved by Consumer Protection to provide an external disputes resolution service to consumers with complaints about their financial service providers. It offers a free and independent complaints service to customers of its Participants and can be contacted as follows:

Freephone: 0800 888 202
Fax: 04 499 7614
Address: P O Box 10845

Your business is important to us and resolving complaints is part of a good business relationship with our clients.


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