AAG Internal Complaints Process

  1. You may contact us with your complaint by calling us on 0800 809 009 or email us at advisers@apexgroup.co.nz

  2. We will assign a staff member internally to address your situation.
    1. We'll confirm the facts with you (or call you if you emailed us).
    2. We confirm what the solution looks like to you.
    3. We acknowledge the complaint.
    4. We discuss timelines depending on your circumstances and the nature of the complaint.
  3. We establish potential solutions and/or confirm the implications with you.
  4. We attempt to solve the situation.
  5. We make a final decision and communicate to you the outcome.
 

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