AAG Internal Complaints Process
- You may contact us with your complaint by calling us on 0800 809 009 or email us at advisers@apexgroup.co.nz
- We will assign a staff member internally to address your situation.
- We'll confirm the facts with you (or call you if you emailed us).
- We confirm what the solution looks like to you.
- We acknowledge the complaint.
- We discuss timelines depending on your circumstances and the nature of the complaint.
- We establish potential solutions and/or confirm the implications with you.
- We attempt to solve the situation.
- We make a final decision and communicate to you the outcome.
